Frequently Asked Questions
Everything you need to know about your Equip order and our premium food products.
How do you ensure the freshness of your food products during shipping?
We use temperature-controlled packaging and expedited shipping methods to ensure that all perishable items arrive at your doorstep in peak condition.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on food products. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a full refund or replacement.
Where can I find the nutritional information and ingredient lists?
Detailed nutritional facts and full ingredient lists are available on each individual product page under the 'Nutrition & Ingredients' tab.
Do you offer international shipping?
Currently, Equip ships exclusively within the continental United States to maintain the quality and safety standards of our food inventory.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your delivery progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.